Important: The Orange Door is not an emergency service. If you or someone else is in immediate danger, call 000. Support is also available after business hours.
Intake and support
The Orange Door
The Orange Door is a free service for people who are experiencing family violence, people who are using family violence and want support to change their behaviour, and families who need support with the care and wellbeing of children and young people.
You can contact The Orange Door by phone, email or in person. You do not need a referral or an appointment.
Open 9am to 5pm Monday to Friday (closed public holidays).
A safe and welcoming place to start
The Orange Door helps people to understand and identify family violence and child wellbeing concerns, and connects them with the right support.
The service is designed to be safe, inclusive and easier to access, so people know where to go for support and assistance.
Please contact us if
- someone close to you is hurting you, controlling you, or making you feel afraid
- you are a child or young person who does not have what you need to be okay
- you are worried about the safety of a friend or family member
- you need more support with the care and wellbeing of children because of money issues, illness, addiction, grief, isolation or conflict
- you are worried about the safety or wellbeing of a child or young person
- you need help to change your behaviour and stop using violence in your relationships
How The Orange Door can help
Listen and respond
We listen to your concerns, talk through what is happening, and help identify what support is needed.
Safety and wellbeing
We can help with immediate safety concerns, planning for safety, and support for children and young people.
Connect you to services
We connect people with family violence, child and family, Aboriginal, wellbeing and behaviour change supports.
Let The Orange Door know if you have accessibility requirements, use communication aids, or need an interpreter, including Auslan.
Access
Wangaratta
60 Reid Street
Wangaratta VIC 3677
Wodonga
29 Stanley Street
Wodonga VIC 3690
For professionals
Professional referrals can be submitted using the
The Orange Door – Professional Referral Form .
After-hours support
The Orange Door operates during business hours. After-hours support is available across Victoria.
Safe Steps
For 24/7 family violence response, call
1800 015 188.
For more statewide after-hours options, visit
The Orange Door after-hours support page .
Need urgent help?
If you are concerned for your safety or that of someone else, contact the police in your state or territory or call 000 for emergency assistance.