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The collection, storage, use and disclosure of patient and client information is subject to the provisions of the Privacy Act and the Health Records Act.

Listen to your privacy in Nepali

You can also download our Privacy Brochure in Nepali.

Listen to your privacy in Swahili

You can also download our Privacy Brochure in Swahili.

Listen to your privacy in English

You can also download our Privacy Brochure in English.

Your privacy in English

The collection, storage, use and disclosure of patient and client information is subject to the provisions of the Privacy Act and the Health Records Act.

We collect some information about you so that we can care for you in the best possible way.

We usually collect the following kinds of information:

  • Name and contact details
  • Nationality and language spoken at home
  • Carer details, next of kin or preferred contact person
  • Health information, including previous diagnoses, past and present treatments, medications, family medical history
  • Medicare number, Health Care Card number and pension number (if applicable)

We store your personal information safely and securely. Only the people who are involved in your care and treatment can access your personal information.

Gateway Health may use your information for planning, quality improvement, research, and reporting to government agencies. This will not include any sensitive or personal information.

Last Update: September 5th, 2022