We are proud to have received accreditation against the standards listed below.
RACGP Standards - Accredited General Practice (AGPAL)
Accreditation is independent recognition that practices meet the requirements of the governing national industry Standards, set by the Royal Australian College of General Practitioners (RACGP). Accreditation means a practice is meeting minimum safety and quality standards.
QIC Health and Community Services Standards
The QIC Health and Community Services Standards (QIC Standards) focus on how well an organisation delivers its services, taking into account management principles and practices, legal requirements, efforts to strengthen relationships with other organisations, and positive outcomes achieved.
Human Services Standards
Human Services Standards focus on quality service delivery.
The Human Services Standards represent a single set of service quality standards for organisations delivering services to clients, summarised as:
Empowerment: People’s rights are promoted and upheld.
Access and Engagement: People’s right to access transparent, equitable and integrated services is promoted and upheld.
Wellbeing: People’s right to wellbeing and safety is promoted and upheld.
Participation: People’s right to choice, decision making and to actively participate as a valued member of their chosen community is promoted and upheld.
National Standards for Mental Health Services
National Standards for Mental Health Services (NSMHS) Standards focus on mental health service delivery, policy direction compliance, communication and consent, and monitoring and governance procedures.
The NSMHS encompass key guiding principles consistent with national policy and requirements for the delivery of mental health services in Australia, including:
Promotion of optimum quality of life for people with mental disorders and/or mental health problems
A strong values base, related to human rights, dignity and empowerment
Community participation in mental health service development, and
A better national mental health system that emphasises comprehensive, coordinated and individualised care.
NDIS Practice Standards
There are a number of requirements providers must meet to become registered and maintain registration with the NDIS Commission.
NDIS Practice Standards specify the quality standards to be met by registered NDIS providers to provide supports and services to NDIS participants.
Together with the
NDIS Code of Conduct, the NDIS Practice Standards build NDIS participants’ awareness of what quality service provision they should expect from registered NDIS providers.
Rainbow Tick Standards
The Rainbow Tick is a national accreditation program owned and developed by Rainbow Health Victoria (formerly GLHV).
Rainbow Tick Standards have been specifically designed to suit health and community organisations that are committed to safe, inclusive practice and service delivery for LGBTIQA+ people.
If you have any questions about accreditation at Gateway Health contact our Quality and Standards Officer by email at
firstname.lastname@example.org or phone 02 6022 8888.