magnifying-glass menu chevron-up chevron-down chevron-left chevron-right facebook linkedin links to instagram links to pinterest links to twitter links to vimeo links to youtube download right arrow close icon home icon contrast icon font size icon location pin printer publication

Important: Family Violence Case Management is not a crisis service. If you are concerned for your safety or that of someone else, contact the police in your state or territory or call 000 for emergency assistance.

Referral and intake

Family Violence Case Management is accessible and free to residents from the Ovens Murray Region including Wodonga, Wangaratta, Alpine, Benalla, Indigo, Mansfield, Corryong, Tallangatta, Mount Beauty and Towong.

You can access Family Violence Case Management via the referral and intake service, The Orange Door.

Enquiries

For any enquiries, contact Gateway Health reception on (02) 6022 8888 and ask to speak to the Family Violence Case Management team.

Available locations

Wodonga

Gateway Health – 155 High Street
Wodonga VIC 3690

Wangaratta

Gateway Health – 45-47 Mackay Street
Wangaratta VIC 3677

Family violence is ultimately about inequalities of power between women and men and the exercise of this power in order to control or dominate.

It can take many forms, including:

  • physical or sexual abuse
  • emotional or psychological abuse
  • economic or financial abuse
  • cultural or spiritual abuse
  • threatening speech and behaviour
  • other behaviours that control or dominate, causing fear for safety and wellbeing
  • causing a child to witness any of the above behaviours

Our team works with victim survivors to help them access the support and services they need for recovery.

This service may suit you if you are seeking

  • emotional support and material aid for short-term challenges after a period of crisis
  • help to access secure housing, financial aid, mental health, treatment for alcohol and other drugs and gambling addiction, as well as other services
  • support with court proceedings and other legal matters
  • assistance and referrals for concerns with parenting or child development
  • advice, information and advocacy to support your recovery

Recommended support

Other recommended support services including after hours support

You can access this service via The Orange Door .

Visit The Orange Door

The Orange Door is open from 9am to 5pm Monday to Friday.

Phone:
1800 271 157

Email:
oma@orangedoor.vic.gov.au

Address: 60 Reid Street, Wangaratta or 29 Stanley Street, Wodonga VIC 3690

After hours support

Contact Safe Steps 24/7 family violence response line on
1800 015 188.

Frequently asked questions

Last Update: March 25th, 2026