We value your feedback, whether it is a compliment, complaint, idea and/or suggestion about our service.

feedback faces

Why give feedback?

Your feedback helps us to know what we are doing well and look at where we need to improve. Your feedback helps us improve services for our community.

Below are the different ways you can give feedback?

  • Talk to our staff
  • Fill in and submit the online feedback form below
  • Fill in a feedback form at any of our reception areas and put it in the feedback box or give it to our staff
  • Phone our Quality Improvement Coordinator on 0419 566 477
  • Email
  • Write a letter or download a feedback form here and post to the:
    Quality Improvement Coordinator
    Gateway Health
    155 High Street,
    Wodonga, Vic, 3690
  • You can use an advocate to assist in providing feedback. An advocate could be a friend, relative or professional advocacy worker

What is our commitment to you?

We work towards resolving any complaint(s) you have made in a timely manner. If you asked us to, we will let you know the outcome in writing. Select here to read what happens when we get a complaint or feedback.

Our commitment to cultural safety

Gateway Health is committed to an environment free of discrimination and harassment due to a person’s gender, race, culture, sexuality or disability. If you believe you have been affected by these in using our services please let us know by using the feedback form or by emailing

Online Feedback Form

Please let us know your name.
Invalid Input
Invalid Input
Please let us know your email address.
Invalid Input
Invalid Input
Please let us know your message.
Invalid Input
Invalid Input


Not happy with our response to your feedback?

You can contact:

Gateway Health Quality Improvement Coordinator, Phone: 0419 566 477
Health Complaints Commissioner Victoria, Phone: 1300 528 113
Health Care Complaints Commission NSW, Phone: 1800 083 159
Mental Health Complaints Commissioner, VIC Phone: 1800 246 054
Commissioner for Privacy and Data Protection, Victoria, Phone: 1300 666 444
Disability Services Commissioner, Victoria  Phone: 1800 677 342
Aged Care and Quality Safety Commission, Phone: 1800 951 822
NDIS Quality and Safeguards Commission, 1800 035 544