To provide care and services that connect the community and strengthen individual and population health and wellbeing.
Gateway Health serves all people and is committed to improving individual and population health outcomes. We will do this by providing health care and support to individuals and communities in times of need, and by actively working with our partners to address the social and environmental determinants of health.
Our values and principles
Our values reflect the way we interact, connect and work with every client, with partners, with volunteers and with one another.
We care
We are adaptable
We embrace diversity
We work together
We advocate
Our principles shape the way we plan and design our services and business systems.
Together they underpin organisational culture, strategy and the way we deliver our services.
We RESPECT the strength of individuals and the community, and their capacity to recover from adversity.
We RECOGNISE the importance of adaptability and responsiveness to enable us to deliver on our commitment to the community.
We ACTIVELY LISTEN and work alongside the community and each other to design and deliver better solutions.
We BELIEVE a learning culture is critical to enhancing the wellbeing of staff, clients and the community.
We CONTRIBUTE to creation of a connected and integrated health and community care system to achieve the best outcomes for our
clients and community.
Our aspirations
These aspirations reflect a collective set of outcomes that we will commit to delivering over the next three years and beyond.
Service models will be informed by and designed with the community. Access to our services will be prioritised to address health disparities. We will be recognised, valued and trusted as a diverse and inclusive service.
This will be delivered through:
services that are equitable, accessible and trusted across the community
established and regular mechanisms and channels that actively engage and connect the organisation with the communities we serve
continued investment in understanding our changing community, their needs, and experiences
innovative use of technology and alternative service delivery models tailored to the unique needs of our rural communities
integrated service models that enable clients to navigate between services, and provide seamless transition of care between providers
proactive equity, diversity and inclusion standards and practices that are recognised and valued by our staff, volunteers, clients and community.
Evidence-informed and sustainable models of care will focus on client outcomes and quickly respond in times of need. Models of care will welcome, engage and ensure the safety and wellbeing of clients and the communities we serve.
This will be delivered through:
models of care that are adaptive, responsive, person-centred and place-based
service model design and improvement that is evidence-informed and shaped by client experience and input
being recognised, trusted and positioned as a critical service provider during challenging times in the communities we serve
innovative and sustainable services that can quickly adapt and deliver in an environment of ongoing changes in health policy, advances in health technology, and increasing frequency of public health and climate change events
service delivery models that embed business continuity processes and assist the organisation to be prepared and ready in times of disruption
leading transformation in community health settings through the collection, assessment, and dissemination of data and evidence-informed practice.
Gateway Health will be recognised as a centre of excellence in rural and regional community health and wellbeing. This means the organisation is known for: leadership and innovation in transforming community health care and services; strong governance, quality, safety and evaluation capabilities; and a committed, skilled workforce that advocates for and supports clients and the community.
This will be delivered through:
effective stakeholder engagement with government and partner organisations that positions the organisation for funding and partnership opportunities, and as a respected voice for input on policy issues
strengthened governance, quality and safety, and evaluation capabilities that demonstrate excellence in leading the provision of community health services
empowering and embedding leadership attitudes and behaviours at every level of the organisation
enhancing advocacy practice, structures and capability across the organisation to support better outcomes for individuals and communities
demonstrated understanding of the impact our work has on clients and the extent of our positive influence on population health improvement.
Regional models of care and a connected service system will enable people in the community to be informed and proactive in accessing, receiving and navigating the health care system. A strong and shared understanding of health inequities across the region will inform population health initiatives.
This is delivered through:
established and meaningful partnerships that result in improved population health outcomes
a “no wrong door” model of service delivery that provides collaborative and connected services across the organisation to enhance individual client and family health outcomes
an integrated service planning process in place with partners, that enables a sharing of resources, knowledge and infrastructure
development of a regional data and evidence base, that will inform and strengthen service system design and population health initiatives to address health inequity
embedded and sustainable social procurement practices for tender and supplier contracts, driving positive outcomes for business and for-purpose causes in the communities we serve
positioning Gateway Health with government as a lead agency for peoples’ health and wellbeing
a connected, end-to-end client experience through multiple care and support pathways tailored to individual client needs.
