Write a letter or download a feedback form and post it to:
Quality and Standards Officer
Gateway Health 155 High Street
Wodonga VIC 3690
When you send us a compliment or have a suggestion or idea for improvement we will:
share your compliment with the staff you identified
share your ideas or suggestions for improvements with the relevant teams
invite you to provide further feedback when we undertake reviews to help us improve our services, communication and accessibility.
When you make a complaint we will:
treat you with respect
let you know what will happen after your complaint has been received
look into your complaint in a fair and open way
work with you towards resolving the complaint
provide you with support at any time in a way that reflects your individual, cultural, and language needs
encourage you to bring a friend, family member, or trained advocacy worker to support you and to speak on your behalf if needed
protect your privacy and make sure the details of the complaint are only shared with staff directly involved in finding a solution
not treat you any differently after you have made a complaint
give you clear and detailed reasons for any decisions that are made
invite you to provide further feedback when we undertake reviews to help us improve our services, communication and accessibility.
We work towards resolving any complaint(s) you have made in a timely manner.
Gateway Health is committed to providing an environment free of discrimination and harassment due to a person’s gender, race, culture, sexuality or disability.
If you believe you have experienced discrimination or harassment when using our services, please tell us by submitting the feedback form or by emailing feedback@gatewayhealth.org.au.
