Mental Health and Wellbeing Connect Centres

The centre is open for all ages and backgrounds. We provide a safe place for people to get free information, resources and confidential support. We can help to navigate the mental health and substance use systems. We can provide practical and financial support to make things a little easier.

Carer Peer Workers use their carer experiences to provide emotional and social support to another person. They listen and offer confidential support in a respectful, non-clinical and non-judgmental way.

Access

If you are supporting someone living with mental health or substance use challenges then we can help.

You are a carer if you:

Are a family member, partner, kin, friend, or a supporter;
Help someone stay connected to their community;
Support them to stay active, eat well, and go to appointments; or,
A listening ear on the end of the phone.

Helping and supporting those we care about, no matter the size of the task, can impact our mental, physical, and financial health.

We are here to help.

No referral required.

Locations

Wodonga: 155 High St, Wodonga (Entrance via the Heath car park)

(Satellite site open Tuesdays appointment only, Thursday 11am-2pm drop in)

Wangaratta: 57 Rowan St, Wangaratta

Open 9am-5pm Monday – Friday, drop in, peer group support, 1:1, phone support &

Shepparton: 32 Packham St, Shepparton

Open 9am-5pm Monday – Friday, drop in, peer group support, 1:1, phone support & outreach

Contact

Call 1800 572 129

Text 0485 864 597

Email humeMHWConnect@gatewayhealth.org.au

Partners and funding

This service is a result of lived experience partnership designed by the Department of Health, Tandem, (the Victorian peak body for Mental Health Carers) in consultation with carers across the region and Gateway Health.

Mental Health and Wellbeing Connect centres are funded by the Victorian Department of Health, with carers having access to the Carers Support Fund monitored by Tandem.

Eight Mental Health and Wellbeing Connect centres were commissioned to deliver a lived experience model of service to support the roles of families, carers, and supporters of people living with mental health and/or substance use challenges, under recommendation 32 of the 2021 Royal Commission into Victoria’s Mental Health System.

Mental Health and Wellbeing Connect Hume provides a warm and welcoming space for families, carers and supporters, who are supporting a person experiencing mental health or substance use challenges. It is open for all ages and backgrounds. We provide a safe place for people to get free information, resources and confidential support. We can help to navigate the mental health and substance use systems. We can provide practical and financial support to make things a little easier.

Carer Peer Workers use their carer experiences to provide emotional and social support to another person. They listen and offer confidential support in a respectful, non-clinical and non-judgmental way.

Mental Health and Wellbeing Connect centres are funded by the Victorian Department of Health, with carers having access to the Carers Support Fund monitored by Tandem.
- Drop-in support to discuss how we can support you. It is also a chance to meet other carers, access support, information and have a break.
- 1 to 1 peer support is designed for individualised support from someone who has a similar experience. A carer peer worker can help you navigate services, provide support, a safe place to vent and more.
- Peer Support Groups provide a place to gather and share support, experiences, skills, and information. They can improve social connections by having fun and learning new things.
- Wellbeing support is making sure that you are looking after yourself. Taking a break to do something you enjoy helps support your wellbeing. We have a variety of activities available.
- Outreach support vans provide free confidential peer support, information, resources, and local connection opportunities. If you do not have the means to get to one of our sites, we can come to you. Contact us for a copy of our most recent calendars.
- Information and education will be tailored and facilitated to families, carers, and supporters, groups, organisations and the wider community on being carer aware and other information sessions to help support you in your caring role.