Gateway Health strives to achieve the highest standards of care and quality for our patients and clients. Accreditation with relevant expert bodies ensures we are meeting these standards.
We are proud to have received accreditation against the standards listed below.
Accreditation is independent recognition that practices meet the requirements of the governing national industry Standards, set by the Royal Australian College of General Practitioners (RACGP). Accreditation means a practice is meeting minimum safety and quality standards.
The Social Services Standards focus on quality service delivery.
The Social Services Standards represent a single set of service quality standards for organisations delivering services to clients, summarised as:
Standard 1: Safe service delivery – Social services are safely delivered based on assessed needs.
Standard 2: Service user agency and dignity – Social services are person-centred and respect and uphold service user rights and agency.
Standard 3: Safe service environments – Social services are provided in a safe, secure and fit-for-purpose environment.
Standard 4: Feedback and complaints – Service users are supported to provide feedback, complaints or concerns about service safety.
Standard 5: Accountable organisational governance – Effective governance and organisational systems support safe delivery of social services.
Standard 6: Safe workforce – Social services are delivered by a workforce that has the knowledge, capability and support to deliver safe social services with care and skill.
The National Standards for Mental Health Services (NSMHS) Standards focus on mental health service delivery, policy direction compliance, communication and consent, and monitoring and governance procedures.
The NSMHS encompass key guiding principles consistent with national policy and requirements for the delivery of mental health services in Australia, including:
Promotion of optimum quality of life for people with mental disorders and/or mental health problems
A strong values base, related to human rights, dignity and empowerment
Community participation in mental health service development, and
A better national mental health system that emphasises comprehensive, coordinated and individualised care.
There are a number of requirements providers must meet to become registered and maintain registration with the NDIS Commission.
The NDIS Practice Standards specify the quality standards to be met by registered NDIS providers to provide supports and services to NDIS participants.
Together with the NDIS Code of Conduct, the NDIS Practice Standards build NDIS participants’ awareness of what quality service provision they should expect from registered NDIS providers.
The Rainbow Tick Standards have been specifically designed to suit health and community organisations that are committed to safe, inclusive practice and service delivery for LGBTIQA+ people.
If you have any questions about accreditation at Gateway Health contact our Quality and Standards Officer by email at feedback@gatewayhealth.org.au or phone Freecall 1800 657 573.
