Resolve Program

The Resolve program is for young people aged 10 to 21, who are looking for counselling.

Our goals are to support and assist adolescents who are facing challenges in their lives such as relationships, self-esteem, risk taking behaviours, self-harm, behavioural issues, bullying, stress, anxiety, grief and loss.

We have extensive knowledge of other agencies and services. We can provide referrals for young people who may have issues that need specialised care, such as drug/alcohol, suicidality, mental health, alternative education programs, legal issues, and homelessness.

We work in co-operation with any other supports.
Our very experienced Resolve counsellors can see young people on site at Gateway Health (155 High Street Wodonga) or can outreach to local schools, the family home, or anywhere else that is appropriate and comfortable.

Accessing the Service

If you or someone you know could benefit from seeing a Resolve counsellor, please phone Gateway Health reception staff on (02) 6022 8888 and ask to speak to our intake service, for an assessment. There is a waitlist as there are many young people who are in need of this service. Please provide all relevant information which will be assessed on an individual basis. All urgent cases will be seen sooner.

It is best to ask the person being referred whether they are comfortable with you making a referral for them, as it is a voluntary service and they will need to agree to come too.

Process

Your counsellor will call you and offer you an appointment. In your first session they will explain that a young person can have up to 6 sessions per family member with the counsellor.

Sessions usually go for one hour, and are fortnightly.

Sessions can consist of counselling (talk therapy) and/or more creative therapies as deemed appropriate by the worker and the young person. These can involve the young person on their own, or with a support person or family members as needed.