Meet Beck Williams

Hi, I’m Rebecca, but everyone calls me Beck. I'm the first point of contact for people with NDIS packages who want to find out about our services and programs.

I help people work out which supports are right for them, develop a service agreement, and link them into their chosen services so they can get started.

The NDIS is a big change for everyone, and I love being able to help people make the most of the opportunities the NDIS can offer.

I've worked at Gateway Health since the beginning of the year, and so far, I'm loving it! I started off in the Personal Helpers and Mentors team supporting people with severe and persistent mental illness, and now I split my time between that and being Gateway's first NDIS Participant Engagement Officer (PEO for short).

As the PEO, I'm the first point of contact for people with NDIS packages who want to find out about our services and programs. Once they know about all the services we offer here (and they're usually surprised at just how many we have!), it's my job to help them choose which ones are right for them, and then get their plan working for them.

I'm really excited to be Gateway's first PEO. It was a little daunting at first because the NDIS is so new to our area and there was so much to learn, but it's wonderful to be able to help people understand the changes, and to make the most of the opportunities that the NDIS can provide. I think that running a family business for twenty years and raising four children has really helped me in my new role. It taught me the importance of being easy to talk to and well organised, and how to multitask - great skills to have in any job!

People are often anxious and confused when they first speak to me. Some are happy with the services that they or a loved one are receiving, and want everything to stay the same. Others are looking for a completely new range of programs and services. I love that I'm able to support each person to work out what's right for them, and then help make that a reality.

 Of course I don't do it on my own, and it's been great to be able to work closely with staff across Gateway's many programs and services. Gateway has been helping people in the local communities of North East Victoria for over twenty five years now, and it shows. When I see the strong relationships staff have built with the families we support, it makes me feel proud to work here.  

I know that the NDIS is a big change for everyone and can seem very scary at first, but I've already seen the benefits, and I'm excited to see where it takes us in the future!